Customer Help
Our happiness team is always here to assist.
If you need to swap an item
Returns and Exchanges
If you receive an item that is completely different from your order, we will replace it after we receive the item back with no additional cost, provided that you do not break the seal, tamper or damage the item. Make sure that it is securely packed for return. You may secure a prepaid return label for authorized returns.
For more information on returns and exchanges, check Returns Policy
Meridian Patisserie is not liable for any damages during transit. We ensure that our products are securely packed before it departs the facility.
You may secure a prepaid shipping label for authorized returns. Return shipping information will be provided.
You may change your shipping address by going to My Account, however, once your order is already on “Processing” status – no modifications can be made, unless the item is on a back order.
Please take extra care to enter the correct delivery address. If the address is wrong or missing details, it may result in an incorrect delivery. This will delay your order and you will be charged for the extra cost of sending your item to the correct address.
For more information please see Delivery Policy.
Cancellation is no longer available once the order is on “Processing” status.
General Questions
Simply go to our Contact us page or click on the chat icon at the bottom this page.
Click here to get access to our Newsletter. We will send you notifications about on sale and new products.
At the bottom of every email we send, we include an opt out link. Just click the link and follow the prompts. Alternatively, you can reply to one of our emails with the words ‘unsubscribe’. We will then remove you from our database and send you a confirmation. You can still use your account as normal, but you will no longer receive notifications.
This means that we have stocked the item in the past, but it is now discontinued or unavailable. The best way to find out if we can still get this product is to go directly to our website or contact us.
Yes we do! We are happy to help you in choosing the appropriate product and give you a quote for corporate orders. You may chat or send us an email via Contact Us to discuss.
We only do retail, however if you are looking to place a bulk order, we are happy to discuss a bulk discount with you. Simply phone or email us with your request.
If you have received a coupon code from one of our promotions, get the coupon code and ‘apply to order’. Proceed to checkout.
Visit our On Sale products.
To create an account, simply click Register.
On the log in screen, click on Forgot Password.
To change your account information, go to My Account. Click on the ‘edit’ to change your personal details and be sure to hit ‘save’.
No. You have to signup for advertising emails separately.
Common purchase queries answered
Orders, Payment and Shipping
Credit or Debit Card (Stripe Payments)
Paypal
All personal information you input into our website will be kept strictly to us. We do not pass on, swap or sell your personal details with anyone. In order to protect sensitive information such as credit card details, all of the data sent between you and our servers is secured by Rapid SSL 256-bit encryption.
For more details, see Privacy Policy
Shipping fee is free for orders valued $300 and above.
After you place an order, we process it within 24 hours. You will also receive a notification email letting you know that your payment has been received. Do check your junk mail in case you cannot see it.
All posted product prices are final.
For more details, check Payment Policy
Delivery of orders that are in stock would likely be received within a 5-10 business days.
Delivery of back orders may take up to a month.
You may change your shipping address by going to My Account, however, once your order is already on “Processing” status – no modifications can be made, unless the item is on a back order.
For more information please see Delivery Policy.
Please take extra care to enter the correct delivery address. If the address is wrong or missing details, it may result in an incorrect delivery. This will delay your order and you will be charged for the extra cost of sending your item to the correct address.
Tracking number
We will provide you a tracking number (where applicable) by the end of the day on which your item was dispatched.
For more information please see Delivery Policy.
To check the status of your order please see My Orders
Not receiving notification email may occur on two reasons; either the email address you provided is incorrect which you can contact us to update it; or it was sent directly to your junk or spam folder. In that case, you have to mark our email as a safe-sender so that it will go straight to your inbox.
Items from multiple orders may be combined into the same package if the orders meet the following criteria:
- Multiple orders are placed through the same customer account within the same order date and time.
- The orders will be shipped to the same address.
- Items from each order are located at the same warehouse.
You can put the item on your Wishlist so you will be notified when its available.
If you have ordered an item that is not in stock, you will receive a backorder email letting you know the expected date of arrival to our store for that item. Generally, we will wait until the items in your order are complete. If you need part of your order delivered ahead of time, please contact us via email or chat and provide your order number so we can arrange for your order to be split and to cover any additional delivery costs. While our expected availability dates are usually correct, there can sometimes be unforeseen delays. If delays occur, we will contact you and let you know.
Occasionally a Credit Card transaction may fail for a number of reasons (e.g. insufficient funds or an incorrect number). If this occurs, a message will appear at the top of the page letting you know that your transaction declined and that no money has left your bank account.
Alternatively, please check with your banking provider to confirm that no payment was made.
Yes, if you would like to ship your items to a different address than your own, simply specify a different shipping and billing address during check out.
If you would like to ship to multiple addresses, please place separate orders as each will incur its own shipping charges.
As orders are processed within 24 hrs, we may be able to accomodate changes to your orders on a case by case basis. Please call or contact us to check.
You will be provided a tracking number once your parcel has been shipped.
A delivery post card will be left by the postman to collect your parcel from your closest parcel pickup outlet if you were not home to received the parcel.
If you think that your parcel may be lost or it has not arrived on time, it is usually best to contact the courier with the tracking no. as they will be in the best position to address the actual location of the parcel and its expected arrival.
We only ship within different states in Australia at the moment.
