Payment Policy

In this Payment Policy, capitalised terms have the definitions as set out in the General Terms and Conditions.

  1. Placing and varying an Order
    • You must place an Order, including an Order for catering services, by completing the online order form on Our Site. You acknowledge that the enquiry form is not an online order form and We will use Our reasonable endeavours to response to Your enquiries within 24 hours of submission.
    • Subject to Clause 1.4, We will use Our reasonable endeavours to accept your Order within 24 hours of receiving a completed form.
    • You may submit to Us a photo as part of an order of a customised Product. In the event that We are unable to use the photo for the customised Product, We will let you know as soon as reasonably possible.
    • We reserve the right to refuse or cancel any Order at any time without prior notice and without liability or obligation to You. Some situations that may result in the cancellation of an Order may include, but are not limited to, limitations on quantities available for Products ordered, inaccuracies, errors in Product or pricing information, or problems that are identified by Us.
    • We may accept a request from You to cancel Your Order prior to shipping at Our sole discretion. If we do accept such a request, We may require that you pay a cancellation fee at an amount to be determined by Us.
    • You acknowledge that once an Order has been placed, We are under no obligation to accept any variation to that Order requested by You. If We do accept a variation to an Order, You acknowledge and agree that We may vary the delivery date for the Products and the price as a result of that variation.
  2. Payment due date
    • With the exception of Clause 2.2, if We have not granted credit to You, payment terms are cash paid upon You placing the Order.
    • Due date for payment for an order of catering services will be advised by Us when We accept your Order.
    • If any sum is not paid on the due date for payment then, without prejudice to any other right or remedy, We have the right to refuse to accept Your Order or cancel Your Order at our sole discretion.